Frequently Asked Question

Why I cannot remove the tip from the Handle

To remove the tip press the eject button on the side of the handle.  

 

Why is there no water flowing from my WaterJet Flosser?
  • Ensure the black valve in the reservoir tank is connected to the base of the unit.
  • Fill the reservoir at least half full of water. Ensure the reservoir is firmly seated onto the base of the unit. Press down firmly to engage the reservoir to the base of the unit.
  • Check that the unit is plugged into an active electrical outlet.
  • Check that the WaterJet Flosser is set to the highest pressure setting. Place the handle down into the sink and turn the unit on; this generally starts the flow of water within 30 seconds.
  • If this process fails to start the flow of water, insert a Standard Jet Tip and gently draw on the tip as you would with a drinking straw
  • Check if there is a clogged jet tip. To confirm this, remove the jet tip and observe if water bubbles up from the top.
What to do if my unit drop in Pressure ?
  • Add 2 tablespoons of white vinegar to a full reservoir of warm water.
  • Remove the tip and place the handle in the sink.
  • With the unit in the OFF position, allow gravity to drain the vinegar solution through the WaterJet Flosser.
  • Rinse by repeating with a full reservoir of clean warm water.
Why is my WaterJet Flosser reservoir leaking?
  • Remove the black rubber valve from the water tank by pushing it out from the bottom.
  • Run the valve under warm water and massage with your fingers.
  • Return the black valve to the tank. Ensure the dome side is facing up and the four-prong side is showing on the bottom
How do I charge the WaterJet Flosser Nano ?

Connect the charger to AC power supply. The charger will now switch on and the green LED will light.

Connect the charger to the WaterJet Flosser Nano. The charger will now start to charge the battery, as indicated by the RED charging LED’s. When the GREEN LED comes ON, the battery is ready for use.

We recommend the first charge to be 16 hours before the first use.

Can I use solutions in the WaterJet Flosser?
  • You can use a generic mouthwash in your WaterJet Flosser. We recommend using no more than a 1:1 ratio of mouthwash to water.
  • Do not use iodine, bleach, tea tree oil, salt, baking soda, or water insoluble concentrated essential oils in this product. Use of these can reduce product performance and shorten the life of the product.
  • If additives are added to the water in the reservoir, rinse the system with a reservoir full of clean water after each use. Failure to rinse the unit may result in loss of product performance and/or function. Growth of bacteria and/or molds could also be enhanced
How to Clean a WaterJet Flosser ?

Complete below steps  every 1-3 months to ensure optimal performance.

Step 1: Clean the Water Reservoir

  • Remove the water reservoir from the unit, remove the black reservoir valve by pushing on it from the bottom. Clean the valve by massaging it under warm water for 30-45 seconds and set aside.
  • Place the reservoir in  your dishwasher for cleaning. We recommend air drying instead of a heated dry cycle.
  • If you removed the valve, place it back in the reservoir before use 

Step 2: Clean the Internal Parts

  • Mix 2-4 tablespoons (1-2 ounces) of white vinegar with 16 ounces of warm water.
  • Fill the reservoir with the solution, and then run 1/2 of it through the Water Flosser.
  • For countertop models, with the unit off, place the WaterJet Flosser handle in the sink and allow the solution to gradually drain out the handle for 20 minutes.
  • Run any remaining solution through the unit and then rinse with a full reservoir of warm water.

Step 3: Clean the Handle (Countertop Models)

  • Remove the tip from the unit using the eject button.
  • Soak the WaterJet Flosser handle in a container of white vinegar for 5-7 minutes.
  • Rinse the handle under warm water.
  • Clean the WaterJet Flosser tip separately using step #4.

Step 4: Clean the Flosser Tip

  • Remove the tip from the unit using the eject button.
  • Soak the WaterJet Flosser tip in a container of hydrogen peroxide or white vinegar for 5-7 minutes.
  • Rinse the tip under warm water.
  • For maximum effectiveness over time, we recommend replacing WaterJet Flosser tips every 3-6 months. The tips can become clogged and/or affected by mineral deposits.